MSD’s Success over the past 34 years is highly influenced by the support of our key stakeholders our employees and you our clients. Growth is often equated with progress and success through profitability statistics but for MSD Growth is seen through the eyes of our clients based on their satisfaction levels as we strongly believe in the ‘Service Profit Chain’ Model. As such, MSD is currently restructuring the organization to better serve you. Effective July 1st, 2018 The Quality Control Department will be merged with the Technical Support Department to form a Customer Advocacy Department.

The Customer Advocates professionals will represent clients’ interests in operational matters and generally manage customer experience to ensure MSD Brand promise for Customer Satisfaction, Software Excellence & Integrity.The Customer Advocates would therefore be the powerhouse resource internally and externally and will serve as a resident Emortelle expert by obtaining exceptional knowledge of Emortelle through development cycles. This department will be managed by Mrs. Yvette Bobb who was promoted to Manager, Customer Advocacy effective July 1st 2018.

This restructure is consistent with the recent Management and Leadership Team decision in January 2018 to reassign Ms. Vashti Paul- Khan as Manager, Marketing and Customer Experience to ensure customers are fully aware of the numerous products and advanced features available in Emortelle towards enhancing their effectiveness and user experience.

MSD will continue to change our organizational strategies to better serve you and enhance this significant relationship so that we can make a positive contribution to your organization’s long standing reputation

On April 1st 2018, Kern John, Quality Control Officer III, celebrated her 10th year of dedicated service to the organization.

MSD Brand Promise is Committed to Customer Satisfaction, Software Excellence & Integrity, through our dedicated employees. The service milestone symbolizes the time Ms. John has given to MSD to assist the organization in persuing this brand promise. In commemoration, MSD presented Ms. John with tokens of appreciation for her role in assisting the organization achieves excellence.

MSD therefore take pride in having a dedicated, hard working and loyal team. Our staff loyalty matrix depicts over 35% of the total work force disbursing committed, and loyal service to our customers for a period in excess of ten [10] years. This level of staff loyalty and commitment can be directly correlated with our overarching philosophy of People, Process and Technology [PPT], whereby we harness an operating environment where employees are treated as customers, and customers like employees.