Collinsworth M Howard Msc. SBIT., PMP
- General Manager
Collinsworth Howard is MSD’s General Manager responsible for the overall operation of MSD. This includes managing the management team, overall management of MSD staff, budgeting and financial management, corporate planning and product development, creating and enforcing MSD’s business objectives and goals, managing projects, management of emergencies and other major issues involving clients.
His core competencies include General Management, Organizational Development, Strategic Planning, Project Management, Product Development and Customer service.
Collinsworth has 25 plus years of experience in the ICT industry. He joined the MSD’s team on March 1st 1995 and within the 22 plus years of service has contributed significantly to MSD’s growth and development. He has continuously moved up MSD’s organizational structure. From July 2007 - February 2010, Collinsworth served as the Manager of Corporate Planning and Product Development. Prior to that, from January 2002 - June 2007 he served as MSD’s Manager of Customer Services. Collinsworth worked as Supervisor of Customer Services from January 1998 - December 2001 and from March 1995 - December 1997 as a Business Analyst at MSD.
During his tenure at MSD he played a key role in the development and management of various software solutions and technologies employed by MSD.
Collinsworth holds a Master’s of Science Degree in Strategic Business Information Technology with the University of Portsmouth and is PMP certified with the Project Management Institute.
Keelan Hunte, Bsc. (Hons)
- Technical Director
Keelan Hunte is the Technical Director of Micro Software Designs. His responsibilities include managing the technical department which contains programmers, information technology staff and a web developer. He is responsible for managing the cohesion of this department with the rest of the organization and ensuring that their deliverables are met on time. Keelan is also responsible for researching new technologies and overseeing the acquisition and implementation of these technologies as well as the creation of end-user programs and products to improve efficiency and capabilities.
Keelan joined the MSD team in 2002, during his fifteen (15) year tenure; he served a range of positions. He started being an assistant technician and moved up within the company to Web Developer, Software Developer, Senior Software Analyst and currently Technical Director.
Keelan also serves as the Treasurer of the Trinidad and Tobago Chess Association and is active in the local and international chess community. He holds a Bsc. Double Major in Computer Science from The University of the West Indies.
Monica Sindy Ramdial Bsc. ISM (Hons), PgDip. Mgn’t, MBA: GM, Post MBA
- Manager, Corporate Services
Monica Sindy Ramdial is the Manager, Corporate Services at Micro Software Designs (MSD). She joined MSD in March 8th, 2010 and heads the Administrative Department inclusive of the training division. She’s responsible for Marketing, HR functions and the management of events and contributes to the strategic growth of MSD’s products and services and is also responsible for establishing leads and generating revenue for the company.
Her core competencies include General and Administrative Management, Organizational Development, Training and Development, Agreements and Policy Design, Events Management and Consultancy Skills. With over fifteen years experience she is a strategic professional who deploys transformational leadership coupled with a participative management style in a fast-paced and diverse work environment.
Prior to MSD Monica worked as a Business Services Manager in the training and consultancy industry in particular Professional Development, Project Management and ITIL governance. She also worked in other privately owned organizations. She’s provides mentorship and consultancy services in her free time to small businesses and start-up companies.
Monica holds eight (8) British International Diplomas in various aspects of Management, Information Systems and Social Psychology with Distinctions and Credits. She also acquired a Bachelor’s of Science Honors Degree in Management and Information Systems with the University of London and also holds a Post Graduate Diploma in Management. Monica is also the holder of the internationally triple accredited Henley Business School, University of Reading in the United Kingdom MBA in General Management and recently graduated with a Post MBA from the Arthur Lok Jack Graduate School of Business, UWI in 2016.
Monica is also a certified Master Networker and qualified in Web Development, SharePoint and Contract Law. She is in constant pursuit of professional development and is affiliated with various universities, committees and associations. She completed numerous professional development courses to complement her management position, academics and experience.
Vashti Paul-Khan, ACIM
- Manager, Marketing & Customer Experience
Vashti Paul-Khan is MSD’s manager responsible for marketing the company's products and services. She is an associate member of the Chartered Institute of Marketing in the United Kingdom.
During her nineteen (19) years of employment with the company she has served in a number of positions including Manager, Technical Services, Supervisor- Quality Control and Senior Business Analyst.
As Manager, Marketing and Customer Experience, Ms Paul-Khan ensures that quality service is dispensed at each point of contact with the customer. She regularly liaises with customers to acquire constant feedback and ensure that their current needs are always satisfied within the company's product offerings. She continuously scans the environment to gather intelligence on market changes and current needs. She communicates with the company's developers to ensure MSD's products and services remain innovative and relevant. Ms Paul-Khan conducts regular webinars and site visits to inform and dialogue with customers regarding the company's latest technologies.
Ms Paul-Khan's portfolio includes being consultant in some of MSD's high profile projects as well as project lead at some of the company's prominent customers' implementations. She was the project lead for MSD's first ATM implementation in Jamaica using the country's island wide Multi Link Network and worked on the first implementation of MSD's Multi Company System at one of the company's key customers. She continues in this light being the first to execute training and implementation of the company's very relevant IFRS 9 Risk Management module.
Her core competencies include Product Development, Customer Support and Service, all aspects of Marketing and Accounting. Prior to joining MSD, Ms Paul-Khan was employed at a leading credit union for fifteen (15) years where she left at the position of Accountant (Ag) to join MSD. At that organization, she managed employees executing cash operations, customer payroll processing and accounting operations inclusive of the company's staff payroll, bank reconciliations and investments. Her portfolio required her to prepare and submit the monthly Financial and Management reports for the Board of Directors and ultimately the organization’s accounts for annual audit.