MSD Training Center - September 2019 Training

In keeping with MSD’s Core Values of “Quality Service, Efficiency and Effectiveness” and “Service Excellence and High Standards” MSD calendar of training events was held in September, 2019. The training was attended by local and regional customers. MSD wishes to thank all our customers who participated in the training on various modules including:

• Payroll Processing, Payroll Import & Transaction Import
• Fixed Deposit & Bank Reconciliation
• Loans, Securities + Co-maker Management
• Dividend + Rebate Processing
• Delinquency Management
• ML, GL Year End Post & Insync Report
• Loan Interest Accrual
• Bank Reconciliation & Fixed Asset Register
• IFRS9 Management (repeat sessions based on demand)
• Emortelle Training for System Administrators (repeat sessions based on demand)

MSD is committed to providing training programs to ensure your staff understands and utilise Emortelle fully and effectively. We believe that training of your staff will positively impact the quality of service delivered to your members thereby improving members’ satisfaction, loyalty and retention.

General comments from the Training Evaluation was very insightful, well received and should definitely be held throughout the year. Evaluation forms feedback revealed some helpful critique on what the customer wants and would be considered and incorporated into future training.

See the following comments included:

Module: Loans, Securities + Co-maker Mgmt: “very in-depth, step by step exercises. Good Practical exercises instructor”

Dividend + Rebate Processing: “Excellent delivery of content by the instructor”

Loan Interest Accrual: “very interactive facilitator. When beyond to make sure the module was understood”

IFRS Management: “suggest that the course be done over a 2 days. A lot to absorb”

“The content of this programme was very detailed and helpful in the understanding of Credit Risk and the requirements”

“All-in-all it was a very good programme. Must have follow-up sessions quarterly”

MSD’s success over the past 35 years is highly attributable to the support of our key stakeholders' including our employees. All MSD employees are extensively trained to guarantee a high standard of quality service to you, our clients.

As such, we are especially proud to inform you that David Charles, one of MSD’s Programmer Analyst who joined MSD in 2017 recently graduate from the University of the West Indies with a Master's Degree in Computer Science and Technology - Specialization in Cloud Technologies. As if this was not enough, he was awarded the Teleios Systems Ltd. prize for the best MSc. Research Project in Computer Science!

His research involved the development of a new classification algorithm to address some of the challenges of current state of the art classification algorithms. This system was made to automate the classification of online news articles in Trinidad and Tobago and allowed users to add online news articles and quickly get information about the categories associated with an article such as: crime, education, labour etc. or even a combination of the topics.

MSD takes pride of having a dedicated, hard working and loyal team of highly trained professionals and David has certainly done us proud.

Join us in congratulating him on this major accomplishment!