Words from Management

Dear Value Customers,

The COVID-19 pandemic continues to negatively affect our World economies, and continues to impact the way businesses operate. At Micro Software Designs Ltd (MSD), we have implemented several safety measures and procedures to protect our environment against the risk of the virus entering into MSD’s workplace. These specific COVID-19 measures and procedures have enabled our MSD Team to return to a safe and comfortable environment. Thus, ensuring we continue delivering great customer service.

During our physical period away from the office, one key lesson that was highlighted to the MSD Team is the importance of always delivering excellent service to our customers even in challenging situations. Here is a message we recently received from one of our customers, Mrs Lucy-Ann Henry-Coutou, Accountant from The Trinidad Building and Loans Association, "I just want to commend you guys on your continued support in this time of uncertainty. There has not been one instance where we needed support during this period that we did not get it. It is comforting to know that in the midst of uncertainty we can be certain of your support." In keeping with our brand promise of “Committed to Customer Satisfaction, Software Excellence & Integrity”, we will continue to deliver quality services to you.

The “new normal” with respect to the way how businesses operate requires that persons maintain at least six (6) feet physical distance from each other, that we wear face masks and that we limit the number of persons congregating. MSD acknowledges this new norm and has worked assiduously to develop a suite of Online Services solutions to limit your members’ physical visits at your institutions in order to conduct financial transactions. These Online Solutions include Online Banking and Mobile App access. Additionally, we have modified the Moratorium and Deferral features in Emortelle to meet our customers’ needs. We have also modified our Loan Relief product to satisfy those customers wishing to offer assistance to SMEs based on the Government of Trinidad and Tobago’s guarantee loan facility. When we said we will be there for you, we mean it.

In keeping with our Corporate Social Responsibility practices and our ongoing collaboration with the Department of Computing & Information Technology (DCIT) of the University of the West Indies (UWI), we have once again undertaken to provide vacation employment opportunities to four (4) interns under the Internship Programme at the DCIT. These interns will be at MSD for the period, June to August 2020 and will be engaged in development work in line with their academic goals. We trust that the practical experiences and work environment settings that have been offered to them, will undoubtedly serve to strengthen their academic knowledge, as well as prepare these young professions to join the workforce.

We wish to announce our newest customer, the Bethel Thrift Society Ltd (BTC) of Kingston, Jamaica. After an in-depth evaluation by BTC, our flagship product, Emortelle was selected as the Application of choice. We are currently in the Training and Implementation stage for Go Live in July 2020. We wish Bethel Thrift Society Ltd and its members, warmest welcome and pledge to diligently serve them through the coming years.

In closing, we continue to pray for the successful end of this pandemic crisis and for the well being and safety of your staff, your members and your families. We all have a part to play in the eradication of the COVID-19 virus, once we continue to follow our Health Officials' guidelines.

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