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Weekend Support Hotline numbers available for Emergency!
Dear Valued Customers,

Re: Weekend Support Hotline numbers available for Emergency!

In an effort to stay committed to our Brand Promised of Committed to Customer Satisfaction, Software Excellence & Integrity we will like to inform you of our Weekend Hotline numbers.

If you have an emergency on weekends please contact the under-mentioned assigned advocate number.

MSD’s General Manager, Marketing and CX,and Chief Operating Officer numbers also provided as follows:
  • Assigned Advocate – Weekend Support at 1 (868) 774-5720
  • Collinsworth Howard (General Manager) at 1 (868) 688-6780
  • Vashti Paul Khan (Manager of Marketing and Customer Experience) at
    1 (868) 777-4279
  • Marlon Carew (Chief Operations Officer) at 1 (868) 782-0980
We will continue to provide our regular Support Services during the week as follow:
  1. Remotely via
    • MSD’s Online Support System (OSS)
    • Direct On-line access via VPN, TeamViewer
    • E-mail, where applicable
    • Live chat
    • Telephone
    • Internet and Website
  2. For Service-Down Issues which involves GIA, ATM/ MasterCard, Mobile, VPN & Server, an acknowledgement will be provided within 4 hours
  3. For Any other Issues, an acknowledgement will be provided on or before the next business day.

We continue to pray for the successful end of this pandemic. We also pray for the well-being and safety of your staff, your members and your families.