Mr. Shawn Mills
Shawn Mills is one of MSD Bussiness Analyst assigned to the Customer Support Department. He joined the MSD team on August 2nd 2005 as a Technical Support Representative. During his five (5) year tenure he has contributed significantly to the Customer Support department.
As a Business Analyst he is primarily responsible for managing customer’s problem from logging through to resolution adhering to the company policies for Support Services. Also the monitoring of operational systems including Linux, Windows and use of appropriate software utilities. He also diagnoses problems and resolution on physical and logical faults relating to core infrastructure etc.